FAQs S LINE | No1 Expert in Carpet Cleaning Chester | S Line Cleaning

Frequently Asked Questions

S Line Cleaning operates in two different areas, Domestic and Commercial Cleaning. Domestically, the assigned team covers all interior areas such as kitchens, bedrooms, appliances, carpet, upholstery and others. Recently the main focus has been carpet and upholstery cleaning due to a significantly increased demand due to health reasons and a raised awareness about the importance of keeping your carpets and upholstery clean.Studies and experts advise people with respiratory problems such as asthma to keep carpet clean and consequently the air at home will be clean as well. carpet cleaning domestic services carpet & upholstery Chester Warrington Liverpool

There’s two types of cleaning. 

  • Dry carpet cleaning
  • Wet treatment. 

Both of them are efficient and we will be able to recommend the most suitable method for your home or business. 

Dry Cleaning: – 1 room 5×5 m2- ready to use after 30 min. 
Wet cleaning treatment:  – 1 room 5×5 m2- ready to use after 90 min 
Chester Warrington Liverpool carpet cleaning carpet & upholstery

Dry Cleaning: –  kills 99% bacteria.
Wet cleaning treatment:  – kills 99% bacteria  

We have a general price frame on the service pageon our website.
The cost of service depends on different factors. For example, if a carpet has a wine stain, we would like to know in advance to be able to find the best solution, different carpets require different products, as well as different stains require different procedures.
S Line Cleaning offers a free consultation before we make the cleaning appointment. We are known for our honesty and will offer you the best solution for your specific needs. We do not charge for items moving (furniture moving). Time and size are the main factors taken into consideration. We make sure to understand the circumstances of your facility in order to keep 100% customer satisfaction. We do not charge for the quotation.
We always inform the clients about the costs before we start the job will full transparency.
carpet cleaning domestic services carpet & upholstery

It varies due to the specific service. However we can reply based on average time we take when providing similar services. As an example:
  • Single bedroom: 20 minutes
  • Double bedroom: 30 minutes
  • 3 bedroom: 1 hour 40 minutes

S Line Cleaning always invest in the latest equipment and techniques in order to reduce the drying time. 
For standard carpet, our current equipment, we estimate a period between minimum 30 hours and a maximum of 2 hours to dry.
However if we consider other types of thickness and the weather on the day time may vary. Our team also have a turbo dryer if required rapid dryer. 
We acknowledge and agree with experts recommending that carpet or rug needs to dry as quick as possible because after 24 hours microbial growth and odour can occuret it.

Carpet and upholstery drying times vary, we need to take into consideration types of fiber used in the fabric of the upholstery.
Our aim is to provide the cleaning service in the shortest time possible 

We advise our clients to leave the carpet to dry completely. In specific cases we provide our clients with shoe protectors. 

The straight answer is no. Wet cleaning does not damage your carpet. Hot water extraction is considered to be the best method for removing embedded soil, bacteria and other contaminants. Professional wet cleaning is also considered as preferred method by leading carpet manufacturers and distributors. 

We aim to move all the furniture in order to have a truly clean home. However, we need your permission. With your permission we can move most couches, chairs and tables free of charge. Heavier items and furniture holding electronics or breakables, will need to be moved either before we arrive or we can clean around it.  Any items that can not be moved will be identified beforehand during your free estimate or walk-through pre-inspection 

Our team is a responsible and trustworthy team who can provide the service without your presence. 
Please plan with our account manager about accessing your property.
When we finish our service, we will text you and leave the keys where indicated.

Please plan we our account manager and instruct where we can collect the keys or who will be in the property when we deliver the service. The payment will stay on the hook until you approve that the service was well delivered.  Or if you make a payment online , just keep the reference or message sent to your email and phone.  The service delivered are always stated and well described on the note we leave at your property.

According to manufacturers, vacuuming does not count as carpet cleaning. Professional cleaning is highly recommended as regular cleaning. Cleaning carpets on a regular basis provide a healthy, hygienic environment for you and your family or your employees.  On average and depending on the type of traffic or user here’s what experts advice: 

Light traffic & soiling: 

Vacuuming: once a week (diy)

  • Spot Cleaning: daily or as soon as spots are noticed; 

Professional carpet cleaning 

  • professional cleaning: 6, 12 and 18 months on the heaviest areas
  • restorative clean every 12 months or according with carpet manufacturer’s warranty;

Heavy traffic and Soiling (families with smokers or pets):
Vacuuming: two or four times a week (diy)

  • Spot Cleaning: daily or as soon as spots are noticed; 
    Professional carpet cleaning
  • professional cleaning: 3, 6, 12 on the heaviest areas
  • restorative clean every 6 months or according with carpet manufacturer’s warranty;

Extreme traffic and Soiling (large families with many smokers or pets):
Vacuuming: vacuum your carpet every day, (diy)

  • Spot Cleaning: daily or as soon as spots are noticed; 
    Professional carpet cleaning
  • professional cleaning: every 2 months on the heaviest areas
  • restorative clean every 3 months or according with carpet manufacturer’s warranty; 

There are a number of factors to consider, it primarily depends on how soiled your carpets are and pile thickness. Here at S Line Cleaning we say if a stain can be removed, we will remove it better than anyone in the market. However it is needed to inform our clients that not all stains can be removed, some stains cause permanent colour change to the fibres and may react adversely to stain removal products.  Differences in fibre type and construction, the dyes used, and the finish of the fabric have to be taken into consideration.  We also need to take into consideration the composition of the spill and the length of time the stain has been left on the fabric. Some stains can only be removed as part of a process, more resistant stains need more than 1 cleaning service, please speak with our expert.  

The main reason is because we treat your home like our own, as part of the company ethos, we offer what we would like to be offered. In terms of service provided, we are focused on the 3 key pillars of the cleaning industry: Clean, healthy environment and Eco-friendly. 
S Line Cleaning are in constant pursuit of excellence, therefore we  work with research and innovation centres aiming to find out the most efficient and advanced cleaning techniques, technology and products. S Line Cleaning also focus on human development. For this reason, as part of the company development our staff have regular training and updates on materials, techniques and equipment. Our last training is focused on customer relations, we aim to understand your demands and perfect them.  
S Line Cleaning is also a member of:

  •  National Carpet Cleaners Association (NCCA);
  • Wool safe Organisation
    S Line Cleaning main aspects:
  •  100% Customer satisfaction 

Clean, healthy environment and Eco-friendly. 
· We are members of key organisations aiming to protect you as client 

We only use Eco-friendly products and our bottles are recyclable. We calculate the carbon footprint of our company and contribute by planting trees.  We are proud of our awareness and we aim to invite all our clients to take part in this action. We all are responsible for this planet